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New Artist Studio Features - Bulk Apply and All Tab

If you haven't already noticed, we recently launched our brand new Artist Studio and Uploader, which quickly became our most discussed update of all time. There was lots of excitement, as well as constructive criticisms along the way.

Our first priority became stabilization and our second: optimization. In regards to the latter, we're excited to roll out two big efficiency improvements which, based on your feedback, are quick access to all view all editable products at once and bulk editing for similarly sized products.

First up is the All Filter.

A seemingly small but meaningful addition, is an All Filter during the Create products step in the new upload process. From here you'll be able to review default product previews, see which products weren't able to render with original asset, enable/disable products and access their individual edit pages.

New Artist Studio Features - Bulk Apply and All Tab

The second, much more complicated update, is the Bulk Apply function.

One of the biggest pain points in the Classic Uploader also happened to be one of the biggest efficiency factors.

Clustering products together by similar aspect ratios restricted the level of control over your choice of products, and a design's orientation on them - but it also enhanced the speed at which you could activate multiple products with a single asset at once.

The new uploader solved for activating the most products with a single upload when a design's original dimensions and subject are ideal, but in some scenarios a single design won't work with all products - e.g. a great Wall Tapestry design might crop too much to make a great iPhone Case.

The new Bulk Apply function, found on the right side of Edit Pages for any product, allows you to push your recent edits to other products that share similar dimension aspects - e.g. edit a T-shirt with your ideal placement, cropping, sizing, or altogether custom file and apply the same to V-Necks, Tank Taps, Hoodies, etc.

New Artist Studio Features - Bulk Apply and All Tab

We did our best to replicate the Classic Uploader clustering to create a map of which products allow direct saves to others, plus some new additions since we've launched the New Uploader (Metal Mugs, Comforters).

This certainly isn't the last enhancement we'll make for multi-product management, and it's what we consider a minimum update to ensure the New Uploader recaptures the efficiencies of the old on top of the massive upgrades to control. We've got big plans for improvements as we head into the new year.

Which brings me to one final update - retiring our Classic Uploader.

Many frustrations you've encounter along the way (like certain edits not saving in the New Uploader for old posts) have ultimately been the cost of running two uploaders in parallel.

We've hustled to ensure they play nicely together, but to achieve full shop stability before the largest sales season of the year we need to shut down our old system. At this time, the plan is to say farewell to our Classic Uploader later this week on Thursday at 1pm PT.

Please note, until that time there will continue to be anomalies around edits on old designs through the new uploader, which will be resolved with the discontinuation of the Classic Uploader.

For those that are still using Classic, we urge you to head over to the New Uploader to get familiar.

We've got a handful of small updates still on the way, but will soon put our development releases on pause to ensure we aren't introducing any new issues into the system during the holidays.

This is why the updates above were so critical to release.

But that doesn't mean we stop building. When we're clear of peak customer demand, we'll aim to have a ton of features to roll out which includes, but is not limited to:

  • More robust bulk edit options
  • Speedier render times
  • Royalty preferences
  • Additional edit options (centering, tiling, background fills)
  • Improved tag management- Art Management improvements (search, sort, filter)

Some of you have already been approached by our engineer and product team to help guide our development goals, and we look forward to having many more of those 1 on 1 conversations.

But we also welcome your continued feedback and insights in the comments below as we make improvements in an effort to build the best system for every artist's needs (no small feat).

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Comments

TATUthings commented on Monday, November 7, 2016 4:18pm
Woohooo!
houseofhotei commented on Monday, November 7, 2016 4:20pm
Thanks!
GringoFace commented on Monday, November 7, 2016 4:50pm
niiiicccee..
Paco Dozier commented on Monday, November 7, 2016 6:31pm
Yaasssss!
autisticowl commented on Monday, November 7, 2016 7:37pm
I might explain this horribly but in my latest upload I wanted a closer in version for the print but for everything else I could have used the same base file. So the check boxes for similar item bulk upload was somewhat helpful I still had to upload the 22 megabyte file several times instead of just once. So a fix for that either a secondary base file option or zoom your print option would be nice features in my opinion. Also it zoomed it to match the print on the products after uploads even if I resized it to be the correct size for that product it'd zoom past 100 percent creating a crappy product if i left it as it was.

This was my first time with something that was sort of similar to a pattern that I would want different versions so maybe someone with more experience would have a better or more ideas. My print wouldn't be something that could in the future be tiled automatically and still turn out properly. I have to do it myself in photoshop.
kvdesignlove commented on Monday, November 7, 2016 7:45pm
I was all for the new uploader but it takes me 20x as long to upload and size all the different products the way the are split in different categories. I like the customizable features and improvements but it means nothing if I can't get my art loaded in an efficient amount of time. I have 75 Mb internet and it took at least 5 min to show a single product preview today, so I gave up. The classic uploader has been my saving grace. Please please please do not retire it until all the bugs are 100% worked out. I beg of you!
Fuzzyfox commented on Monday, November 7, 2016 7:54pm
I do not work loader . it all works. But my new job has not appeared anywhere else. Even
Fuzzyfox commented on Monday, November 7, 2016 7:54pm
Even I can't see them....
AlexTroi commented on Monday, November 7, 2016 11:00pm
Same problem - uploaded the same work with the new uploader yesterday 3! times and the artwork has not appeared anywhere. Also I fail to edit existing works because when I press 'edit' the new uploader do nothing(!) + Art Posts menu is empty (there is only "Add post +"button and no posts). So sad because of this technical problems(((
HappyMelvin commented on Monday, November 7, 2016 11:47pm
All working better and better! Sorting older works on Date/Name whould be real nice, as some of us have so many works after years here at S6.
Ia Po commented on Monday, November 7, 2016 11:51pm
Hello. I do not see any changes - no preview, no edit buttons for most of previous downloads.
LaVieClaire commented on Tuesday, November 8, 2016 12:14am
Also my problem. I uploaded the same work with the new uploader yesterday 4times !!! and the artwork has not appeared anywhere. Today the same problem......
David Zydd commented on Tuesday, November 8, 2016 12:37am
Everything is broken again! The uploader doesn't work, and even ruined an old artwork.
Very-very frustrating!!!
Okti commented on Tuesday, November 8, 2016 1:19am
Nothing's working for me either, the old and the new uploader both aren't uploading my works. I guess I will have to take a break until everythings fixed again.. it's really a pity.
Gwendalyn Abrams commented on Tuesday, November 8, 2016 3:44am
Same here, took me forever to upload a new design last night and I am finally done and it is no where to be found :( Very frustrated. I love the new uploader when it is working. Please fix soon.
Acuarela commented on Tuesday, November 8, 2016 5:15am
Can´t see my posts anywhere, even though it says published on the new uploader! Please fix this soon!!!!
Mat Miller commented on Tuesday, November 8, 2016 6:07am
Thanks for the updates Rory! New uploader is working most of the time for me. Are there any plans to make it possible to edit all print/canvas prices at the same time? This would be a great addition.
PLdesign commented on Tuesday, November 8, 2016 6:19am
Seeing a lot of improvements today compared to yesterday. Much faster previews when uploading new work and faster product creation in general.

When I saw just now that works are sorted by date in "manage my posts" it made me really happy. Searching specific designs was really frustrating before.
PearTreePond commented on Tuesday, November 8, 2016 7:31am
The new uploader doesn't seem to be working well for me either... :( Sometimes new work is not showing anywhere; at least one design was showing up but wasn't linked properly (clicking on the image would take you to someone else's shop); only old designs are displayed on products on my storefront...
I do appreciate all the work that must have gone into creating the new uploader, I just hope that the inevitable bugs will be fixed soon.
Barbarian // Barbra Ignatiev commented on Tuesday, November 8, 2016 7:42am
So great! Thanks for continuing to improve. I look forward especially to tiling features.
Frankie Cat commented on Tuesday, November 8, 2016 9:13am
I'm wondering why the pinterest and twitter buttons are only working for whatever product was on the page when opened.
Project M commented on Tuesday, November 8, 2016 9:17am
Was having not much trouble until I posted last night.....my image didn't show up until the next morning.....the site was also v slow last night too. Hopefully it will be better today :-)
HowGroenWasMyValley commented on Tuesday, November 8, 2016 9:47am
Sweet. discovered the ability to apply art to multiple products yesterday. love it.
Rory Wood commented on Tuesday, November 8, 2016 1:13pm
@All - Hey guys, been in communication with the development team and sounds like the delays should be much diminished now (within a couple of hours) and will return to normal expectation of products appearing almost immediately later today.

I'll add that you're always able to access your freshly posted or edited products directly through the Artist Studio, even if they aren't appearing in your shop right away. You just need to click the 'Manage My Posts' link in the profile icon in navigation. From there, you'll be able to see all posts and the products you have enabled to hop directly to the product if you need to grab a link.

Your products absolutely exist after you post, there are simply periodic delays in populating millions of new images across thousands of pages all at once!

Please keep the feedback coming!
Rory Wood commented on Tuesday, November 8, 2016 1:20pm
@Mat Miller - That optimization is at the top of our list but it isn't a small update and I can't guarantee we get to it before we pause new updates in advance of holidays.
Rory Wood commented on Tuesday, November 8, 2016 1:23pm
@HappyMelvin - We've got a few small updates to sorting arrangement, but we won't get our big update and features out in time for holidays. That said, we are making a small adjustment to the product page to redirect your 'Edit' option to the product edit page within the new uploader. So you'll be able to access those edit options really quickly by navigating through your shop with the popular, new, product list pages you've always had available.
Trevor May commented on Tuesday, November 8, 2016 1:58pm
Every time I add new tags to a product they either don't save, or save but then disappear when I check later. Also, is the only option for the product preview image a cropped (almost square) version of the original file? Files uploaded with the old (classic) uploader have a full-size, uncropped preview image, which looks much nicer.
Rory Wood commented on Tuesday, November 8, 2016 2:23pm
@Trevor May - Tags and other data not getting saved properly is an unfortunate byproduct of having both uploaders running side by side. Once we're able to retire the Classic Uploader, this should resolve itself.

As for the square crops, can you clarify where you're seeing that preview?
Wendy Townrow commented on Tuesday, November 8, 2016 5:06pm
Rory the square crops are showing on the "My Society" pages for some products and looks strange.
Keith Mills commented on Wednesday, November 9, 2016 6:10am
Hi Rory.
Love the new artists studio and uploader. Some great improvements!
But I notice many of my images are not appearing in the new studio, so I can't access them to edit prices or add new products.
Thought I'd let you know and wondering if anyone else is having similar issue.
tatiana-teni commented on Wednesday, November 9, 2016 6:11am
Hello.I only begin to use the New Uploader. Still there is time to study enhancements... Thanks!
BrucestanfieldartistPatterns commented on Wednesday, November 9, 2016 6:42am
Thanks S6:)
RMK Creative commented on Wednesday, November 9, 2016 7:10am
Haven't tried it yet but this is exciting news. Old uploader was really slow and made me not want to post stuff.
Faith M.B.W commented on Wednesday, November 9, 2016 10:47am
I think it still need some tweaking but it's a great concept.
Matt Maggard commented on Wednesday, November 9, 2016 11:44am
@Wendy Townrow - Square crops in my society6 is on our fix list. Hope to have that resolved soon.
Matt Maggard commented on Wednesday, November 9, 2016 11:46am
@Keith Mills – I just took a look at your shop and forced a re-index. Let me know if everything looks as it should or if you are still seeing issues. Some of our update servers are running a bit of a delay.
Mellowcat commented on Wednesday, November 9, 2016 12:04pm
@Matt Maggard @Rory Wood--I just posted a design using the classic uploader without any problems. The product thumbnails all rendered very quickly. Thanks.

However, both in my shop and under "my posts" in "My Society" four posts are still showing duplicate thumbnails for the same design. One thumbnail has the correct number of likes/promotes, the other shows zero. I can't get rid of the duplicate thumbnails showing zero promotes. When I click on them, it takes me to the S6 home page. Can someone please fix this and get rid of the thumbnails showing zero likes/promotes? It is confusing for my customers. The posts with duplicate thumbnails are: "Silk Mandala Flower Sunburst- Ruby," "Silk Mandala II Peace - Multi," "ColorBlox - Hammered," and "Silk Mandala - Multi." Again, I just want to get rid of the thumbnails showing zero likes/promotes.

Thanks for your help.
Hahndiek Creative commented on Wednesday, November 9, 2016 12:17pm
Thanks! Noticed you fixed some of the bugs too – it was working beautifully when I uploaded my latest piece, Mondaze: https://society6.com/product/mondaze7...541p4a1v45
Silvio Ledbetter commented on Wednesday, November 9, 2016 12:45pm
I am FREAKING OUT Society6. This website has been one of the few things that has keep my family's head above water (financially) for the last 3 years and every time I try to upload a picture on this new uploader, it doesn't work. I just let one try for 2 hours and it never uploaded. I'm terrified that you're getting rid of the original uploader. Are other people having this same issue? Please, please PLEASE help. I've been trying for weeks. I've written to support in the feedback section and no one answered. All of my pixels and dpi are big enough and more than enough in a couple I've tried. NOTHING works. I need help or at least to know that this is happening to more people than just myself because I am in panic mode! -Silvio
Rory Wood commented on Wednesday, November 9, 2016 2:10pm
@Silvio Ledbetter - Hey Silvio, is this still occurring to you? I see you've posted something as recently as the 6th of November, and it's active on quite a few products. Have there been products you've uploaded since that are still not appearing?
Linarts commented on Wednesday, November 9, 2016 2:30pm
And this is why I love society6
We~Ivy commented on Wednesday, November 9, 2016 2:49pm
I like the new uploader, but honestly, there were too many issues during the upload. The designs don't appear or other errors happened. It's really frustrating; I spent hours to upload, but what I got infinite loading. Currently, I can't upload anything on my chrome, keep getting an oops message, but I changed to IE & it worked, but the big preview is 95% always empty; however, the thumbs below it work tho. Anyhow, I can fully understand that new things/ change needs time until it works flawlessly. I just hope this beta version can go faster smoothly. Thank you so much for everything.
Silvio Ledbetter commented on Wednesday, November 9, 2016 2:51pm
@Rory Wood Yes I just tried to upload something today for 2 hours and it just sat there uploading and nothing ever happened. It never went to step two. The picture I uploaded on the 6th was with the old uploader. It works fine but the new one wont let me past step one. The little icon just spins around in the middle of the picture I'm trying to upload and it never goes off of that screen. I've never seen step two in the weeks since the new uploader has been available.
Silvio Ledbetter commented on Wednesday, November 9, 2016 3:18pm
@Rory Wood. I'm sorry. I'm stupid! LoL I've been trying to use the uploader on Explorer. I just tried it on Google Chrome and it works fine. Sorry for the confusion. It was my fault! :) Thanks!
Steampunk Grub - EKAH commented on Wednesday, November 9, 2016 8:32pm
Thank you for the new update. I have uploaded for the first time successfully today using the new uploader. The last time was more than a month ago because I was afraid to have to go through again what I went through last time. So far, it seems to be working fine. I was able to go back and make edits without major issues. It seems to show up fine, but I've not received any feedback and wonder if it showed up on anyone's feed.

Few things that I hope could be addressed:

- I'm unable to edit via new uploader the products that were added prior to the release of the new uploader. I was hoping to enable certain products, but it does not give me the option to do so. I can see them listed in Manage My Posts , but the only thing I can edit is the product info. You're recommending everyone to use the new uploader, but what is my option for editing existing products that were uploaded with classic uploader?

- I hope the speed of the new uploader will improve with the retiring of the classic uploader.

- Not the most urgent thing right now, and I believe this was already mentioned by another user in the previous thread regarding new the uploader, but I thought it's worth mentioning again. It would be great to have alignment tools for product editor - center horizontally and vertically.

- Global edit on product prices would be great and the ability to set default prices on future product uploads.

Thank you again for this update. It should save me a great deal of time using the new uploader. And I hope for a smooth transition.
anipani commented on Wednesday, November 9, 2016 10:30pm
It's getting there! Thanks for all the haRd work. It must be a nightmare. I have been frustrated at timespecially but all change takes time.
Motivational Flow commented on Thursday, November 10, 2016 1:22am
Great work!! Love the new updates!! :)
Drawn2Mike commented on Thursday, November 10, 2016 4:50am
THE WHOLE THING HAS BEEN CRAP FOR ME. For 5 STRAIGHT days I have tried to save my price points and remove products I do not wish to offer my art on. After spending a few hours setting it all up the very next day NONE of my settings are saved. I've sent 5 requests through the feedback portal with NO response. I've sent 5 messages through the contact link and have gotten timely responses but NO FIX to my problems. So Rory, if you are reading this why can't I save my changes to my profile? I love the products, the quality the whole thing. I'm part of a huge artist community in my town and I speak very highly of Society6 to fellow artist but I'm at the end of the line with this issue. I simply want to turn a few products OFF and add the correct profit margins for my prints, that's it. But every night I change it the next morning ALL of my changes are GONE!. Rory PLEASE HELP ME.
Beastie Toyz commented on Thursday, November 10, 2016 9:56am
I have sent numerous (6) requests for help/clarification with no response. I was patient because I could still use the "classic uploader" now that is going away??? Please help.
Rory Wood commented on Thursday, November 10, 2016 11:17am
@Steampunk Grub - EKAH - You're pretty much spot on on all accounts. The editing issue is definitely a cause of having both uploaders running at once. When we shut Classic down later today, that should be a thing of the past.

As for your optimization requests, those are all items right at the very top of our To Do list! Looking forward to continuing to improve the tool as we go.
Rory Wood commented on Thursday, November 10, 2016 11:20am
@Drawn2Mike - what you're experiencing is precisely the reason we need to move away from the old uploader. Later today those edits should save just as you expect them to. I'll alert everyone here in the comments when editing old posts is good to go.

As for submitting feedback, I apologize for the confusion - but that form wasn't really designed to be a communication channel. Just a way for us to collect feedback and ensure we're tracking as many tips, feedback, bugs as possible.
Rory Wood commented on Thursday, November 10, 2016 11:21am
@Beastie Toyz - sorry to hear you haven't been getting through. It's possible if you've been submitting feedback through the uploader feedback tooltip.

But if you can share some of the details of what you're experiencing, I'd be happy to help out.
Drawn2Mike commented on Thursday, November 10, 2016 12:02pm
@rorywood I have been using the NEW uploader... The 5 times a changed my product offerings and price margins have ALL been with the new uploader. Should I just delete all of my work and start fresh once the old uploader is gone?
Drawn2Mike commented on Thursday, November 10, 2016 12:33pm
@rory wood I have been using the NEW uploader... The 5 times a changed my product offerings and price margins have ALL been with the new uploader. Should I just delete all of my work and start fresh once the old uploader is gone?
Rory Wood commented on Thursday, November 10, 2016 12:47pm
@Drawn2Mike - No need to delete your posts unless you need those changes to stick immediately. Once we retire old uploader, they should stick just fine.
Drawn2Mike commented on Thursday, November 10, 2016 12:55pm
@rory wood I REALLY appreciate your prompt response and your help. THANK YOU!
Joke Vermeer commented on Thursday, November 10, 2016 5:20pm
So far the new uploader didnt work out for me but I sure will try again!-thank you so much for your hard work, we all.noticed it has been a struggle for you!
Fuzzyfox commented on Thursday, November 10, 2016 7:01pm
My last 4 works have not appeared in my messages .
ANoelleJay commented on Thursday, November 10, 2016 7:10pm
I am Still having a lot of issues with my uploads not showing up at all or taking a day. Some of my pre new uploader pieces lost promotions, doubled and other strange things.
Apatche commented on Thursday, November 10, 2016 9:23pm
I am having so much trouble with new uploader, I find that I'm reloading the art multiple times even tho I have the correct specs for that product, Its taking hours now to upload work I get SO frustrated I give up.. Now today I cant even seen my works on site, if i need to redo the upload i'm going to turn grey..

I actually miss the old Classic uploader you could see you work uploading and it was one click upload..
Fuzzyfox commented on Thursday, November 10, 2016 9:29pm
I have also worn these new download . I have a ship with Yandex as the chrome is not loading . Already tired of . My new work has not appeared . for 5, one was downloaded more than 10 hours ago, but it is still there in the database.
LebensART commented on Friday, November 11, 2016 12:59am
I have used the old uploader so far - just because it worked most of the time and it was quick. Now it is gone and I had to use the new uploader. With the result that it took me much more time and in the end, my image still does not show up after one hour. Can not really see any improvement in this. I really appreciate the effort to add new features and improve the process of uploading. But for me, it did not bring any good so far. Not only uploading is no pleasure anymore but also my sales are very low for this time of the year.
dima_v commented on Friday, November 11, 2016 3:11am
I can not upload any image with a new loader. In the old version I had no problems.
dima_v commented on Friday, November 11, 2016 3:13am
Please return the old loader
Arletta Cwalina commented on Friday, November 11, 2016 5:25am
Dissapointing - new uploader indeed not working... Wasted my time.
augenWerk commented on Friday, November 11, 2016 5:25am
@ Rory:

quote: "Once we're able to retire the Classic Uploader, this should resolve itself."
or
"No need to delete your posts unless you need those changes to stick immediately. Once we retire old uploader, they should stick just fine."

Old uploader doesn't exit anymore, but all issues I (and other members) had are still running.
- can't add products to work uploaded with the old uploader
- old tags aren't adopted
- prices are wrong (default prices or very strange markups like e.g. 8,36.)
- askewed previews (on pics uploaded with new upoader)
- older pics no more centered on the products, plus big white areas


dead squirrel commented on Friday, November 11, 2016 6:36am
My new work is not showing anywhere...:(
Robynnes Nest Artworks commented on Friday, November 11, 2016 7:12am
Love the new uploader😊
Iker Paz Studio commented on Friday, November 11, 2016 7:28am
Awesome. Thanks S6 team.
picturing juj commented on Friday, November 11, 2016 7:31am
This is fabulous! Thanks for all your hard work guys! A couple things I forgot to mention in the survey that would make the new uploader even more awesome: How 'bout arrow keys to be able to nudge art into the perfect position? An, MOST WANTED (can't believe I forgot to mention this!!) A search function!! Sometimes I need to edit a product and have to page through dozens of pages before I find it. A way to search our posts would be AMAZEBALLS! Thanks again for all you do. High five!!
Monika Strigel® commented on Friday, November 11, 2016 7:38am
Hi team, can you please sort all artworks in a special order in the MANAGE MY POSTS area? Everytime I`m updating hashtags, the edited work goes stright to the top, and I have to scroll endless to come to the works, that are NOT edited so far.
SEARCH FOR TITLE would also be a nice idea in this management tool.
Alphabetical order would be okay :)
dead squirrel commented on Friday, November 11, 2016 7:58am
I uploaded some works and everything was ok (with new artist studio). But today some hours ago I tried to uploaded two new works. Nothing. I saw new one in "manage my post" area, status was "published". But still I didnt see it at shop, in categories...Tried to uploaded it once again. And once again the same - I dont see it:/ What should I do?
augenWerk commented on Friday, November 11, 2016 8:20am
I just wanted to do some price restore of all the false markups in the new uploader and wondered at my markups I had in mind. Then I noticed, that the sizes are very different to those, which are shown in my shop (which are the same, as the classic uploader did display).

For example:
art print mini in the shop: 10"x 7" / in the new editor: 8"x6"
art print small in the shop: 19"x 13" / in the new editor: 13"x 9"
art print medium in the shop: 23"x 17" / in the new editor: 17"x 13"
and so on ...

I'm just only disappointed. Every minute new issues are coming up and instead creating and selling art, I see my time wasted by checking out, that nothing works like it should and by writing about all this problems to you since weeks without seeing things getting better.
In the moment it seems, that I have to edit or upload again all my work of months and that I shoul completely review my pricings, because the sizes oft the works have changed in a serious way.
Rachael Chatoor commented on Friday, November 11, 2016 9:16am
hi! am I supposed to re-upload everything that I had uploaded on the classic? Or will it transfer over when you shut down the classic uploader? thank you!
Balance Works commented on Friday, November 11, 2016 9:34am
This whole thing has become a nightmare, I appreciate seeing how often both Matt and Rory respond, that is great. However, using the website isn't smooth, putting out a quality product expediently is no longer what I think of when using Society6.

Here are the current issues I have been facing, using multiple computers and operating systems, all with the same results:

Your website's compatibility with Chrome browser is odd, a bunch of the buttons and links simply will not click. If you try to select someone's artwork from their store, and click on it, nothing will occur. You have to right click and select open in new window or open in new tab to get the artwork to open from the storefront. Why would people go through that trouble? This makes people who are not frequent Society6er's less inclined to go through this process to purchase a product.
**Through Safari all the buttons and links seem to be working fine.

Using the new uploader is impossible, none of the preview images will appear in step 3 so you don't even know if your piece is on the product or not. All appear white, so you would assume that it isn't uploading from the original images, so logically one would go to each individual product and upload the images meant for the product. Nothing happens! still no preview! You cannot move the image, you cannot do anything, it's all blank and it's all white! As a test I decided I would hit publish and see what did upload, the answer was nothing, nothing uploaded. The whole thing seems to have never occurred.
So I was forced to upload using the "classic system," Which I personally always loved but I had presets and could conveniently figure out placement on the products myself using photoshop so I may be biased.
At first it seemed to work, everything went through and it uploaded.
**However, none of the preview images showed on the products on the storefront! So no one would know what they were buying or what it would look like. This was infuriating since my options were upload it through the new uploader and have nothing posted or use the classic uploader and have it sort of work with some serious issues of presenting the work on the products in the storefront.
*****This problem persisted on all browsers on multiple operating systems.******

I love society6 and have enjoyed using it for 5 years! With nothing but good things to say, but after using this uploader, I'm disheartened. I'm upset. It has been almost 2 months of this, I cannot imagine the frustration of the consumer, I'm sure if they had trouble viewing the product for 2 months, they would simply look elsewhere.

I was so frustrated when this all first occurred I stepped away for these months hoping it would be resolved, but today I came back with so many issues I am actually upset.


****Now that the option for the old uploader has disappeared, the posts I publish in the new uploader don't appear when I publish them. This means I don't receive any promotions and my work is inaccessible on anything except to view in the artist's studio!

Please try to amend these issues and I will gladly resume my love, devotion and support to Society6 and its staff.

Even if the problems are not resolved I still think it is important to continue the dialogue between your storefront owners and your society6 Team, please continue to keep us updated.
AnnaF31 commented on Friday, November 11, 2016 10:06am
I agree with @mattmiller, the possibility of editing all print/canvas prices at the same time would be a great addition. Also, so far the new uploader works better for me now, even if it is still slow and sometimes new products don't show up until the next day. I hope the bugs that are still occurring to us will be fixed soon. Thank you so much for your help and hard work.
Christa Bethune Smith commented on Friday, November 11, 2016 11:15am
Wow, I'm still waiting for mine to work at all:(
Hector Mansilla commented on Friday, November 11, 2016 12:30pm
Uploading process is def smoother but shit's still janky as fuck. You're gonna keep alienating artists if this keeps going on.
Rory Wood commented on Friday, November 11, 2016 12:41pm
@All - Hear you loud and clear that the transition has been bumpy. But I've personally confirmed on my own artist shop that Edits made last night at 9pm PT to tags, enabling products and positioning stuck throughout the night. And will continue to monitor to ensure they do not get overwritten.

In regards to additional delays, the queues did get a little backed up this morning, likely from an abundance of excitement to try out the new features - the engineer team moved immediately to address the queue and is in the process of, and has already deployed, a number of fixes to help ensure queues stay low even in high demand periods.

I just enabled a handful of new products in my own shop and they showed up in the expected listing pages within a few moments.

If anyone else is still experiencing edits being overwritten or severe delays in designs showing up in shops from this comment forward please speak chime in?
Rory Wood commented on Friday, November 11, 2016 12:45pm
@Christa Bethune Smith @Hector Mansilla - If you can provide a little more detail as to the exact issue you're experiencing, outside of potentially long load times in your artist shop and unsaved edits, I'd definitely like to communicate it to our engineer team.
Rory Wood commented on Friday, November 11, 2016 12:53pm
@All - Regarding optimizations of making the new uploader even better, being able to set royalty preferences by product is definitely at the top of the list. We totally see this as an efficiency issue and will be addressing it.

Another improvement right at the top of our list is better tools to navigate the Manage Posts portal. Filters, Sorts and Searches all being a part of our plan. That said, there is a simple work around we added with our last update which allows you to quickly access the edit page of a specific product you'd like to change, simply by choosing it through your Artist Shop and clicking the 'Edit' button.
Deborah Janke commented on Friday, November 11, 2016 1:00pm
The new system will not work with internet explorer. I go to add a new product and it just sits there and nothing will add. If I go to an existing product and try to edit, nothing will come up. Very frustrating
Hector Mansilla commented on Friday, November 11, 2016 1:35pm
My latest post keeps showing in my profile with zero promotes/comments, as well as when I click on it. Yet I just found out it's on the front page with 40 something promotes. I could have easily deleted because from my perspective it seemed like no one else could see it.
Rory Wood commented on Friday, November 11, 2016 1:43pm
@Hector Mansilla - I've seen some of the same behavior, Hector but it simply seems like a display issue that is only in effect for a little while after first uploading. But it doesn't mean people aren't promoting or seeing the post. Will definitely be looking into it though.
Shots From the Hip commented on Friday, November 11, 2016 1:50pm
22 of my 56 posts are not editable, there are no "edit products" buttons for them. Most of these were created with the classic uploader, but not all of them. The other 34 have an "edit products" option, and they also were created mainly with the classic uploader but again, some were created with the new uploader. So it seems to me that the old uploader vs the new uploader is not the problem in this case.

I deleted about 20 posts entirely because they couldn't be edited and they looked ridiculous : off center, too large on the product . . . whatever. I couldn't stand to look at them in the states they were in and figured if this ever gets fixed I'll just upload them again. The only positive thing is that they actually did get deleted, so there's that :)

So I guess the question is will this be fixed?
Danielle Arnold commented on Friday, November 11, 2016 2:13pm
Can't wait for a tile function!

I'm really starting to like the new uploader.
Hector Mansilla commented on Friday, November 11, 2016 2:37pm
It's still like that, so that's about 14 or so hours and counting.
Rory Wood commented on Friday, November 11, 2016 6:24pm
@Hector Mansilla - Engineer team found the caused and are working on pushing out a fix later this evening. Thanks for your patience, man!
Rory Wood commented on Friday, November 11, 2016 6:26pm
@Andrea Joy / Shots From the Hip - When you say there was no edit button, you mean on the product page itself? Or in the new uploader? I've hunted around on all my products, old and new, and can't seem to reproduce the issue. Perhaps a caching issue - if you try a different browser it might expose the new graphic update.
Shots From the Hip commented on Friday, November 11, 2016 6:32pm
@Rory Wood, I've tried Chrome and IE plus 3 different computers all with the same results. When I click "manage my posts"some of them have 3 options: edit info, edit products, and delete. But 22 of them just have edit info and delete. Does that make sense?
Rory Wood commented on Friday, November 11, 2016 6:40pm
@Andrea Joy / Shots From the Hip - Totally get it now! So what's happening is the posts that don't show 'Edit Products' require information first. If you click 'Edit Info' you'll see some of the fields that are blank simply need to be filled in. Once saved, you'll be able to access the 'Edit Products' link from that top management page.
Shots From the Hip commented on Friday, November 11, 2016 6:52pm
@Rory Wood, thanks! Just tried and I see what you mean. Thing is I entered all that info several weeks ago but I see now it didn't stick. I added the info for a couple just now, and the "edit products" option appeared just like you said it would. I'll wait to make sure the info sticks and then do the rest. :)
Rory Wood commented on Friday, November 11, 2016 7:29pm
@Andrea Joy / Shots From the Hip - Yeah, super unfortunate byproduct of the old uploader not wanting to share the limelight. Since we've retired it all my edits have stuck. So any new changes should be good to go. But yeah, give it an evening to make sure - I've had to make multiple edits many times as well. But it's looking like we're all clear.
Okti commented on Friday, November 11, 2016 11:52pm
The new uploading process is now working for me, the only problem I'm experiencing now is the same one as Hector Mansilla, it seems as if no one can see the work I post because of the zero promotions (but when I look in my society it says there are 40+ promotions). The time it took for the new work to show up in my shop front was a lot less than a few days back as well.
gabiw Art commented on Saturday, November 12, 2016 1:03am
Must I edit the info in all of my hundred images? If I look with edit my design everything is empty :-(
MG-Studio commented on Saturday, November 12, 2016 2:11am
One of my pieces is still not showing up in my shop nor is it in my manage center. I can still only see it in just "My Posts". It's called "The Seeker", a photography piece that still seems to be stuck in purgatory and I can't reach it cause every time I click on it in "My Posts" it takes me to the homepage of S6.
Joke Vermeer commented on Saturday, November 12, 2016 3:02am
I posted an.image yesterday but it still doesnt show anywhere.
augenWerk commented on Saturday, November 12, 2016 3:35am
I quote my post from Nov. 11:

"I just wanted to do some price restore of all the false markups in the new uploader and wondered at my markups I had in mind. Then I noticed, that the sizes are very different to those, which are shown in my shop (which are the same, as the classic uploader did display).

For example:
art print mini in the shop: 10"x 7" / in the new editor: 8"x6"
art print small in the shop: 19"x 13" / in the new editor: 13"x 9"
art print medium in the shop: 23"x 17" / in the new editor: 17"x 13"
and so on ..."

I began to edit some pics and reduced my markups, because the prints seem to be smaller now?
Now I have a mess with my prices and sizes. Prints with same pixel sizes don't have the same price and are not offered in same print sizes.
Very confusing for customers.

Actually it looks like I have to edit ALL my work (about 200 pieces), for each work 4 or 5 different sizes?
Or will this bug be fixed? I really would appreciate an answer, before I waste even more time, as I already did.

I had the same problem as Andrea Joy (I mentioned it in my post) and I made it out yesterday by trying several things. I have to fill the boxes with didn't exist with the old uploader, than I can add products. That's what you answered to Andrea too.
But: that means, that I have to edit all my uploads, otherwise I can't add products.

That's really hard!

You were often asked, if there's a need to delete old work or reupload it, if there's editing needed and the answer was, that the new uploader will adopt the input of the old one. But actually it's a lot of additional work now for the artists which requires many time.

Tagging each product new is very time consuming, because there are other bugs. Often I write tags in the box and they won't stick, because it's said, that this one is already applied, what's definitely not true. Not even in the description, title or in any other box is this word noted.

So please give me an answer concerning my question about the prices/sizes before I do a lot of work again, which isn't necessary.
And once again: what about the work which is displayed out of center and/or distored? Will this bug be fixed or shall I upload it again?

Please don't make me feel like talking to a wall.

Susann



Marina Scheinost commented on Saturday, November 12, 2016 6:49am
Since I tried to use the new uploader for the first time, it's always the same result. It does not work at all for me. I can't upload anything now. I write emails to the feedback, get an answer sometimes but since weeks there is silence. And still no solution for me and the presentation of my work here. This is more than annoying. I'm thrown out of here, that is fact right now. I would be very happy to go on presenting my work here, but I don't know how. I know, I'm not the only one here with this problem, but it does not seem to be of any interest to the ones that could do something about it. I better stop writing now, I'm just too disappointed.
art24k commented on Saturday, November 12, 2016 10:52am
Thank you !
Heaven7 commented on Saturday, November 12, 2016 1:08pm
👍
Olechka commented on Saturday, November 12, 2016 2:46pm
I just sold a MEDIUM art print and my royalty shows up as only $2. I should be getting a $20 royalty.
On a lot of my older artworks for some reason the mark ups reset to only $1-2 per print of all sizes! I recall this issue was mentioned in the older post. I just went in with new uploader and changed the mark ups for that sold piece. I do not want to offer my artworks to be sold as prints if I will only be getting a $1-2 royalty. Do I need to do this manually for ALL of my older works that were affected?? If we can't change prices in bulk, then this would be a HUGE pain in the ass because only some works were affected and I'll need to scroll through 40+ pages of artworks and pick them out individually. How will S6 deal with issues such as this one where the mark-ups were changed because of a bug and an art print sells for the wrong price?

Here is the print that I am referring to: https://society6.com/product/rainbow-zebra_print
Olechka commented on Saturday, November 12, 2016 3:03pm
A total of 31 of my artworks were affected with this mark-up changing bug.
I just saw that I can pull the artwork the edit mode with new uploader by clicking the "edit" button on the artwork page so it makes the process a little bit less painful :/

Another thing I noticed that when viewing my artworks in "Art Prints" category, some of the works in the first few pages are showing prices of larger prints instead of the default ($19) of small prints. If you click on the artwork then on the art page you can select the size of print. Not sure if that was intentional but I think it could hurt sales if potential customer is looking at the art prints main page and sees a price of $80 instead of $19.
kaydence commented on Saturday, November 12, 2016 5:08pm
Not sure about anyone else, today I've had no ability to set markup prices on my two last pieces, I edit products and they are still appearing skewed, I'm trying to work with the new system and be objective but there is still so many random issues effecting each upload differently. I have sent links to my last two uploads and people are seeing goofy product but can't purchase, or they reroute to the main page. The reason I'm trying? Trump win has taught me I need to be able to efficiently work with unpredictable chaotic systems...
Andrea Stark commented on Saturday, November 12, 2016 6:41pm
@rorywood I'm wondering if someone is able to fix the issues I'm still having with my product thumbnails. I have seen improvements over the past few weeks with thumbnails in my store finally displaying correctly, however it's still not working for thumbnails within my collections. I've tried turning products off and on again, deleting and re-adding to collections, with no success.
You'll see what I'm talking about here: https://society6.com/andreaalice/coll...cal-floral

In particular the light blue/pink design has thumbnails that display the artwork at a much larger scale than it is supposed to be on certain products. It displays fine on the actual product page, and it displays fine on other pages within my store - it's just collections that's the problem. Linking to my collections is the main way I market my designs however, so that's why I'm keen to get it displaying correctly.
Christa Bethune Smith commented on Saturday, November 12, 2016 8:23pm
I am reading how many are having different kinds of issues with the new loader. Mine has never worked at all. If it dose load I can't get past the load. This is the Thanksgiving and Christmas season and I am not able to do any new postings because they removed the classic loader. So I am screwed and no one is even started addressing my issue. All I get in response is ... What's the problem, nothing after that or they not responding at allllllllllllll...... Wow talk about sucks!!!!
ProCreative commented on Saturday, November 12, 2016 11:06pm
I really have tried, but I don't like the new uploader at all. It takes too long, and compared to the one you retired, it's just not as efficient.
As a fine artist and graphic artist for the first half of my adult life, we learned at the start that not every design or medium is applicable to every use. For people who expect a piece to fit an iPhone perfectly, then get crabby when the same design looks silly on a duvet, that's life, man. It's called,"truth to materials."
Just as I began to breeze through the old uploader, I dreaded the new one after I tried it a few times and found I had to keep changing browsers and always hitting some kind of new snag.
I can get it to sort of work now (I can't set prices) but it's almost as crappy as Red Bunion or whatever that copycat S6 mess is called.
Truth be told, I really got discouraged when you deleted the old option altogether.
I have plenty of stuff in the can, but I'm not sure I want to keep swimming against the tide. If the piece takes less time to create than uploading it takes--that's just wrong.
The second recent business decision I learned about when I asked was the discontinuation of S6 selecting various artists' pieces for inclusion in the company store. As a former ad agency creative director, the first thing I thought when I found that out was that there must have been some layoffs.
I cannot be sure of that, of course, but why else would S6 remove such a huge incentive for increased traffic?
I've stayed because I knew that more than 70% of my work was getting heavier traffic via the company store, but with that amenity gone and this uploader I hate? I have to ask myself, are the sales I've gotten worth putting all my eggs in this one basket?
Have I slowed down my former once or twice-daily input because the new uploader is a pain? Definitely.
Have my sales slowed down because my newest stuff is not getting the traffic it would have gotten through inclusion in the s6 store? Yes.
I believe several artists' sales have slowed down because of these two issues. They are major, and if copycat companies keep popping up on the Internet like they have been, sooner or later there will be either be a better fit for me and others, or the copycats will start printing on so many crappy products (like chiffon baseball shirts!) the entire industry will start to look cheesy and customers will stop buying art in this realm altogether.
Have you considered opening a premium division of juried, fine art that sells prints and canvas only, with higher commissions for the artists? I'm capable of making gallery quality art, as are many of us. We have shown in brick and mortar galleries with juried panels, and they do not intimidate us. But I find it hard to believe anyone can afford art supplies, much less earn a decent living via this one, scattershot approach.
I like this company because the vibe is good and the customer service has been excellent to very good. However, yesterday it took me four or five e-mails to customer service to simply find out how to delete some seasonal art. It was that new uploader, again. Ugh. One customer service rep sent me a screen shot that would have printed out 8x10...Feet!
I hope your company will start some kind of major new initiative to keep its huge stable of talented artists and photographers, especially the fine arts professionals who do original work that needs a commission more commensurate to the quality of the art. If the presence of fine art and photography raises the profile of this company, the artists should get a larger percentage of the profits we make for you.
We need stable, less convoluted, time sucking tools to upload our art, because this new one is going to run off good artists, of that I am certain.
We artists need to have realistic expectations that not every piece we do will fit every product. You have spoiled us with a product variety none of us would have dreamed possible.
When I see a piece I've done in a small format looking silly blown up to shower curtain size, I just suck it up and either redo it larger, or skip the curtain.
Society 6 shouldn't have to bring in design engineers to create algorithms to fit a miniature cameo sized piece into a swimming pool cover.
I'm worried that the current situation will start to seem like such a hassle, it'll degrade to the futile effort stage, and either I'll lose interest and drift toward another medium of artistic expression, or find an online spot that's a better fit with more exposure, higher commissions, and a more user friendly tool than this uploader.
Thank you for reading this long post.
I know your company is sincere in wanting to create win win solutions.


Matt Maggard commented on Saturday, November 12, 2016 11:41pm
@Okti Promotes issue you reported is being investigated. Should be resolved soon.

@Marina Scheinost – Any chance you're using Internet Explorer? We know there are some issues there. Chrome or Safari should be good to go

@Joke Vermeer – I queued your account for re-index. Let me know if your post is reflected correctly.


Matt Maggard commented on Saturday, November 12, 2016 11:49pm
@augenWerk – In regards to print sizes, they are unchanged. There are different calculation within Artist Studio and we want to bring them all inline. The short answer is the paper size vs the printed area (since a blank 'matte' area is added around the artwork.

I understand your concern about the tagging step. The reason it is required is to get the best information about your designs so we can surface it to customers. We are looking into removing the requirement for style and medium so if those are not appropriate for your artwork you can skip them. We understand that bugs requiring repeated entry of this data are very frustrating – that really bit us as an issue of keeping old and new systems in sync. We have plans for bulk editing on our 2017 roadmap to make this easier.

Can you give me a link to the distorted product? I'll take a look
Matt Maggard commented on Saturday, November 12, 2016 11:59pm
@Olechka – let me look into the issues you reported. Thanks for the heads up.

@Christa Bethune Smith – Any chance you are using internet explorer? There is definitely an issue with step one in internet explorer. We are working to resolve it but chrome is a better option. Let me know if this is not the issue you are seeing

@Andrea Stark – we are definitely working on some fixes to collections

@kaydence – We'll take a look at your account
LebensART commented on Sunday, November 13, 2016 12:34am
@procreative - thanks a lot for your comment, you have mentioned a lot of topics that I was thinking about as well. Especialy the thing with the "company store" where I was wondering if just the notificatons are not being send anymore or what else happend. There should be a clearification about this.
Matt Maggard commented on Sunday, November 13, 2016 12:38am
@ProCreative We absolutely agree about the right artwork for the right product. In designing the artist studio, we tried to strike a balance between fewer assets to upload (because many artists told us that the previous asset system was too difficult) and complete flexibility. That's why you can override an asset for any product. We believe that artists who take the time to customize for the product (like it sounds like you do) will ultimately find greater success. Our new bulk edit feature brings back the original asset groupings to speed up the process. We have more enhancements planned for 2017.

I understand that many artists have workflows built around the classic upload and it going away presents some issues. We had to do it since maintaining the bi-directional sync between old and new was causing inconsistency and performance issues.

As for artwork being included in the S6 store. There has been no change to the behavior. We should have provided a heads up in regards to the email that goes out. Our customer service team fields a decent amount of questions about what that emails means so when we migrated email providers, we deactivated that email. It sounds like many users find it valuable. Let me look into it.

Thanks for providing your feedback. We are committed to improving the system. This year we undertook a migration of our underlying platform. Not long ago we were a small startup, and the engine that we grew on was starting to limit our ability to scale, ensure site stability and add the kind of features that will help our artist base get discovered and sell their work. We are a smaller team than you may expect but we are passionate about what we do. Cool things are coming in 2017 and while things have been bumpy, we think it will be worth it in the end.
Arletta Cwalina commented on Sunday, November 13, 2016 12:52am
Hi Matt, is there any serious reason why S6 still has no option to read the IPTC data like other sites do? I have hundreds of fine art images ready to upload (they are good sellers outhere), but there's not a chance to insert all the data handly, to each file, and only 10 tags?
The new look of your settings seems similar to what Saatchiart offers - nonsense.

Also I'm concerned with your restrictions to files sizes. S6 (and photographers) obviously looses loads of sales. On many of your products you require above 4600 px on one side which is far more than most cameras can produce. My images are around 4200px and I sell many products with other PODs with great quality, but can't give it a chance here on S6 - sad.

We also need the bulk edit option (both prices, settings and data) and default settings for future uploads to do our work faster - time is money. We (authors) shouldn't spend dozens of time on doing things manually on the site, wasting time in front of computers, while your competitors improved the process long time ago.

At the end, please, multiply my few hundreds (almost one thousand) images by other hundreds/ thousands of photographers ready to offer their work by Society6 site ;)
LebensART commented on Sunday, November 13, 2016 1:18am
@Matt - thanks for explaining about the S6 store. It was always a bit mysterious what this "store" really is. And that might be also the reason that people get confused about the email, at least if they are new to S6. I personally do not care about getting this mail, for me it is more important that the store thing in general still exists.
augenWerk commented on Sunday, November 13, 2016 5:03am
Hi Matt,

thanks for your reply.

Here are two links of the art out of center.

I didn’t control my pics, this are bugs I’ve seen randomly, so there may be more. I’ll see when I have to do all the price changes in the new uploader in due of the strange broken prices. (Quote from my post Nov. 11: ”prices are wrong - default prices or very strange markups like e.g. 8,36.”)

https://society6.com/product/tulips-a...p52a68v452
There are more products of this work with this white field.

https://society6.com/product/vibrant-...p42a55v412

The distorted works appeared by arts, which I edited in the new uploader on new added products. This distortion remained for about two days, now it’s gone (I hope forever), because it figures out, that there are many randomly appearing bugs that come and go.

Here are some new:

- Yesterday I opened an art page of mine and in the field “more from the artist” was shown the art of another member.

- The promotion and comments of some work is switched back to zero all at once (every day another one) although I didn’t changed anything, I “discover” this accidentally. The primary promo number is only visible in “my posts”.
I could live with this, but that also means, that the art is thrown back on my last store page, where nobody sees it. If this is new seasonal work, that’s not what I want.

- Yesterday I did an upload and enabled many products. The file is an upright format. When I came to rugs, everything worked fine. The place for scaling also did show the same format so I could place the entire pic. But the rug itself is now shown in landscape format and the work on it is only a little crop of the vertical placed file.
https://society6.com/product/magical-...p35a36v288

- What about the tags which won’t stick, even if they are not already entered?

- The most previews in “my society” are cropped squares. That bug exists a long time, but until now that wasn’t too bad, because many artists used the old uploader, which art was displayed correctly.

@Matt, if you don’t know what I mean with this “broken prices” (it’s hard for me to explain in English), I’ll do a blog post with a screenshot. Please let me know, because this fault requires editing about 1000 prices. I think you can imagine that I would be glad, if that’s a bug which can be eliminated from your site. Am I the only one with this problem???

Looking forward to your answer, many thanks

Susann
Marina Scheinost commented on Sunday, November 13, 2016 5:57am
Hello Matt,
thank you for your reply. You asked me on the 6th of october about my browser and computer system and I told you about both, but since now you did not reply. If I had known about the problems with internet explorer earlier, this would have safed me a lot time and frustration. I tried it with firefox now and it takes me longer than the old ulpoading system did, but at least it now works. So if anybody here uses the internet explorer like I used to do, please stop trying that and use another browser. Otherwise you'll sit in front of your computer for ages and nothing will happen.
Marina
AmorphConceptz commented on Sunday, November 13, 2016 7:33am
NOW that's GREATive
Catspaws commented on Sunday, November 13, 2016 8:59am
call me a boring stick in the mud but i miss the old uploader....
Christa Bethune Smith commented on Sunday, November 13, 2016 9:31am
I reported I'm not able to use the new uploader and have reported it don't work and this is all I keep getting..........

Hello Christa Bethune Smith.

I am so sorry you are having trouble uploading your work. Please feel free to leave feedback on the uploader. Our developers are working hard to investigate and resolve the system errors.

Please send a photo of the error you are experiencing so we can look into it.

Also this video with a full tutorial of our uploader may be helpful:
https://www.youtube.com/watch?v=IkVxvw7tzVg

We apologize for any inconvenience and appreciate your patience.


Sincerely,

Marie
.......................................... wow

What don't U understand..... IT DON'T WORKKKKKKKKKKKKKKKK... So I guess its time I start thinking when my sales clear I'm closing my account. Wow
Marina Scheinost commented on Sunday, November 13, 2016 11:01am
Now that I managed to load a new post several hours ago, it does not appear in My Society. Nobody sees it. Great .... But this problem existed before all the new uploader problems.
augenWerk commented on Sunday, November 13, 2016 12:46pm
Using the new uploader is a game of hazard!
Yesterday it worked - with the exception of the wrong scaled rug. Today it was horror.

After each product I added, the uploader switched back to "upload work" and I wasn't able to click a button to continue. The first time this happened, it took a while until I recognized, that my input in the box "materials used" was lost. I had to enter it again and the "continue button" turned black and I could go on. From then on I had to repeat this step for each product.
Now on my shop page there is the material noted for 14 times.

The bulk apply for phone products also didn't work, I had to upload the file for each phone case.

Overall it worked very slow and it freezed in many times by managing the shirts.


ProCreative commented on Sunday, November 13, 2016 3:46pm
Thank you , Matt.
oneofacard commented on Sunday, November 13, 2016 4:13pm
I've been waiting 30 min. for an upload, tried a different image, JPG, PNG, still doesn't work! My salvation used to be the classic, no such luck now. DUMB!
MADKITTEN commented on Sunday, November 13, 2016 10:32pm
Hello folks ! It is just me or S6 doesn't send those "Society6 has selected your Print" emails anymore ???
Linette No commented on Monday, November 14, 2016 12:54am
The uploader worked fine the past 2 days (a bit time consuming, but it works): I was able to edit old works.
But there's always this problem of streched/reduced previews on the storefront page (on "latest products" previews; it's ok on the product page itself).
PLdesign commented on Monday, November 14, 2016 3:08am
For everyone that uploader won't upload the image on first step and it just keeps spinning. Are you using Internet Explorer? If you are, use Chrome, Safari or Firefox. It doesn't work on Internet Explorer.

@Matt Maggard @Rory Wood: seeing so many people here still using Internet Explorer I wonder why don't you send an email to designers that the new designer isn't working with it? Maybe make a popup to warn users to change to a modern browser on the uploader page? Or at least write "incompatible with Internet Explorer" under "a few things to remember"?
Marina Scheinost commented on Monday, November 14, 2016 6:39am
@PLdesign. You are completely right. This also would have helped me weeks ago and would have safed a lot of frustration among a lot of people here ....
Christa Bethune Smith commented on Monday, November 14, 2016 8:54am
U guys suck knowing that the new uploader wouldn't work for many of us. Artist that put their faith in your company are now left out because U didn't care enough to let us know what's really going on. How do we now trust our work in the hands of a company that would leave so many of us left out. Many don't have Foxfire, Safari, Chrome just Explore. U guys suck and I pray many will let U know it!!!
Nicole Wilson commented on Monday, November 14, 2016 10:14am
I like the new Uploader A LOT!!! It makes it a much more efficient process for the artist instead of having to resize them a million times. THANK YOU! One problem I am finding though is even after I clicked "enable products" some of them are not appearing when I look for them. Is there an easy tab or button to get to the uploader menu for the products?
Sand Salt Moon commented on Monday, November 14, 2016 1:51pm
How come I can't see who's promoting my art? It shows several and then I look to see and it says "0"!
Deceptive_Designs commented on Monday, November 14, 2016 1:54pm
the new uploader is horrible! i have the same problem, nobody can promote my art or it doesn't show, or if I delete the art and re-upload it shows doubles or triples! very frusterating, i love the old system better!
Patrick Durston commented on Monday, November 14, 2016 5:17pm
It's beggars belief that you've retired the classic uploader and stuck us with the heavily flawed updated version. It was the only thing that worked for some of us!
kaydence commented on Monday, November 14, 2016 6:56pm
For Fox Sake Soc 6. This new uploader is what I might expect upon beta or even first release but not this far in. This is inexcusable.

The updates on the blog are so condescending considering none of these features are all working harmoniously for all people nor are we even having the same problems. Please, do yourself a favor, throw some money in development and fix this charade of BS.

Guys were all screwed for the holidays, soc 6, been on board for so long, so sad to have to have lost all momentum in sales because of this epic fail. I simply can't invest any more time in this and my love for your company has been the only reason why. We've all been beyond patient. Your system is still highly flawed and you are still wasting our time testing it and it's time most of us don't have.

There is so much competition there is no reason to keep coming back hopeful for a fix no matter how much I love you - all I keep finding is repeated frustration. Good luck! Peace.
ProCreative commented on Monday, November 14, 2016 9:21pm
Matt if I may add one more thought--without e-mail notification that s6 has selected a piece of ours to run in their shop, we don't time to comb the s6 in the hopes we see one of our own. The e-mail notifications help as much as being selected. Please reinstate that effort. It would help us stay enthusiastic as we learn the new uploader. :)
Marina Scheinost commented on Tuesday, November 15, 2016 12:31am
@Sand Salt Moon. I've got the same problem. Some of the promotions that vanished when the new system was started stay gone. It's really frustrating.
ProCreative commented on Tuesday, November 15, 2016 9:06am
I spent another 45 minutes last night trying to work with the new uploader. It couldn't deliver on even a 9000 x 9000 pxl upload. White flag of surrender here. I give up.
Please let me via e-mail if you bring back the uploader that worked. Thanks, and good luck.
AnnaF31 commented on Tuesday, November 15, 2016 10:01am
@Matt or @Rory I've just checked out the last work that I uploaded and it shows zero promo and zero comments, on my PC and with Firefox as browser; then I checked out the same work via your iOS app on my iphone and it shows 35 promo and 2 comments, clearly there is a bug, or something else that doesn't work properly here. I've also read @Olechka post and I've noticed that I've had the same problem; I sold a t-shirt the other day and on my earnings page my royalty showed up as $2.16, instead it should be $2.40. I've never had any serious problem with the new uploader until now, so I hope you will look into this and fix these bugs or whatever they are ASAP. Thank you.
whimzpix commented on Tuesday, November 15, 2016 10:51am
YIKES! You have terrified the kids in the cheap seats! I had issues just getting my new account to work....dare I attempt to upload, one wonders?
Spires commented on Tuesday, November 15, 2016 10:51am
The last piece I uploaded shows a square preview in the 'my posts' section of the iPhone app, but the piece is not square.

I don't think the initial upload is being reflected correctly in the app.
Joke Vermeer commented on Tuesday, November 15, 2016 1:06pm
The image that didn´t show up turned out to be saved as a draft, I published it and I can see it. What is strange is that in the overview it says it has 91 promotes but on the image itself it says 0 promotes and 0 comments. I made a comment myself but it disappeared as soon as I refreshed the page. I am using Chrome.
As far as the uploader, in itself I love the new uploader, saves me alot of time and when I feel an image doesn´t fit the way I like I just submit one that does fit well.
I applaud you for handeling all our feedback and criticism so well. I hope you will manage to fix things shortly son that we can get back to our happy, usual selves! :)
Joke Vermeer commented on Tuesday, November 15, 2016 1:12pm
I just submitted a new design and that just seems to work out fine, I can see it, I can see the promotes and comments as well!
FutureshopDesign commented on Tuesday, November 15, 2016 2:25pm
where can i send pictures? the perfectly arranged artwork shows horrible on my shop frontpage (mobile cases). could you look at it? thank you
Patricia Shea Designs commented on Tuesday, November 15, 2016 9:24pm
Love the new bulk edit - thanks!!!
Sara Showalter commented on Tuesday, November 15, 2016 10:57pm
The new uploader seems to be working better. I can submit designs and see them right away. My only problem is my work doesn't seem to get promotes or comments anymore. (Or if it does, I can't see the promotes or comments.) So I have no idea if anyone else besides me can see what I upload. A little concerning.
NCAGutierrez commented on Wednesday, November 16, 2016 9:54am
The new uploader is way better than the classic one!! Thank you! \o/ I just got confused on how do I add new works to old collections :/ maybe someone could tell me?
Arletta Cwalina commented on Wednesday, November 16, 2016 10:28am
New uploader not working still...
JimmyDGray commented on Thursday, November 17, 2016 1:39am
I switched to the new up loader when the old one was taken down. I'm happy to say for me it worked fine and I'm glad I waited until some of the bugs got worked out.
The only thing I haven't figured out is the old up loader when you signed in with facebook and then hit the F for facebook and publish then the new post was posted on facebook. On the new up loader I can't find how to get it to post on facebook.
augenWerk commented on Thursday, November 17, 2016 11:50am
@ s6-Team:

Matt, you asked me to link the wrong displayed products. I was happy. The first reaction after so many posts I did send and after so many bugs I listed for you.
I thought, things gonna be better now. Ha ...

I'm really of good nature and patient, but meanwhile I think, you're kidding me and many other s6 members.
I didn't get an answer, I even don't know, if you had a look on it, there's no bug fixed anyway.

All the other bugs I mentioned in my post with the links and in one post later are still remaining.
I always can read, that the most bugs resulted from running two systems, but now the old uploader is gone and nothing has changed. Quite the contrary!

What about all my prices, which are crashed? I did ask you so many times!

There's a new sale each day, newsletters with huge promo announcements ... Do you really think I would like to promo such horrible mess?
And do you think I have time for this? No I haven't, because I'm tracing faults since more than 8 weeks, upload and edit without effects and write you about this.
Do you have any idea, how time consuming it is for me to write an english post?
I don't think so!

And last but not least, another bug:

The work I did upload with the new uploader is not displayed in the s6 shop, although it should. There are enough "hearts" and I did the upload 5/6 days ago.
When I'm searching by my username, there is found the art I did upload with the old uploader. The new one only is displayed in my frontstore.

Susann
Natalia Linn commented on Thursday, November 17, 2016 2:39pm
Double thanks from me! Not only new uploader is fantastic, I can also use it on my iPad bypassing computer. I appreciate all the hard work you guys done!
Patrick Durston commented on Thursday, November 17, 2016 8:55pm
Used the new upload system, so far so good, everything seems to be working fine, uploading was surprisingly smooth. I hope this signals the end to all the headaches we've had since its release. Artists can now focus on creating and uploading work instead of beta testing problems that should've been analysed before release.
Chloe PurR commented on Thursday, November 17, 2016 10:46pm
not showing anything after publish, any clue?
Luca Grs commented on Friday, November 18, 2016 9:28am
@ s6-Team:

new uploader doesn't work, many issues, also I cannot modify price of products > Please fix! ty
Ralph S. Carlson commented on Friday, November 18, 2016 11:15am
@Rory & @Matt I use the Chrome browser. Most of the common problems of the past few weeks have resolved for me during this week, and some functions in the total system have always worked well. However, today as I posted some mug sale ads to Facebook, I found that in moving from one mug product page to the next and clicking to make a second post to Facebook, the first product notice and thumbnail reappeared or "hung" in the system. Multiple attempts on third or fourth products or multiple tries on a second product didn't displace the first product data as it used to do. Logging out and back in cleared the system -- but that added a minute to each ad posting. The Twitter posts did not show the same "hanging" of prior data when I moved from one product to the next for tweet posting, but perhaps because I always finished a post to Facebook before I tried a tweet. I trust this phenomenon will be eliminated soon.
Kingu Omega commented on Friday, November 18, 2016 3:07pm
Delay on artwork appearance in my shop, having that too. It's coming up much faster if I just enable the art section and keep the other products inactive until the new piece finally drops in.
For those of us having the same problem, please try.

This being said I really love the new uploader 'cause it really freaked me out saving all those files in different sizes during the past years.

It just bugs me that I can't reach into my older posts yet!
Crystal Walen commented on Friday, November 18, 2016 11:18pm
So many improvements in the new uploader. There are some quirks that seem to need to attention but hopefully they get worked out soon.
augenWerk commented on Saturday, November 19, 2016 6:01am
Can't enable metal print at my new upload, although the ratio is 2:3
Frankie Cat commented on Saturday, November 19, 2016 9:47am
I am using the marketing overlays to set up for the upcoming sales and am trying to get photos of my products yet many of them are still skewed. If I were a buyer I certainly wouldn't want to purchase something that has the artwork on only a third of the product with a huge white strip on the rest.
UMe Images commented on Sunday, November 20, 2016 5:43pm
how about rotation of the image or product?
Mat Miller commented on Sunday, November 20, 2016 6:58pm
Hi, quite a few of my older piece's prices have been reset so I'm getting something silly like $2 for selling a framed print. Any way to restore my old prices without me having to manually go into each one? (because that would kind of suck).

Preview images in 'My Society' are now all square it seems and we have no way of editing how work is cropped within this square. A big part of getting promotions on work is how it shows up in the feed. Everything now looks kind of clunky with key parts of images cut out of the square.

Related to this problem, the quality of images on our feeds isn't the best. Any kind of detail seems to show up pixelated. This goes for products in our actual shops too. Inprnt for example, seem to do a great job of showing artist's work with high quality images within small thumbnails. Maybe something to look into once everything with the new uploader is sorted.

Thanks!
PieTowel commented on Monday, November 21, 2016 12:41am
Anyone else missing the 'Bulk Apply' options? Mine goes straight from the 'Drop New Image' box to 'Save & Close'.
Christina Rollo commented on Monday, November 21, 2016 6:10am
Products not previously enabled for sale are now showing up with images that don't fit. For example: https://society6.com/product/orange-d...p49a64v437

kvdesignlove commented on Monday, November 21, 2016 9:35am
Man... every preview takes infinity to load. And when it seems to be loaded the previews are blank, so I need to refresh. It's been 30 minutes since uploading a single new design and I'm only on the pillows. And now there is no option for the classic uploader to speed up this process. So disappointed :( I would much rather manually size my designs instead of messing with this uploader, there seems to be so much more room for error now.
Steve Purnell commented on Monday, November 21, 2016 12:11pm
I have over 900 images to amend to make my portfolio compatible with the new system. This will impact drastically on my creation of new work and sales which are already suffering.
Saoirse Mc Dermott commented on Monday, November 21, 2016 1:12pm
First time working with the new uploader and what a disaster. Too long to load, old products gone haywire, and trying to upload optimum size for notebooks but it keeps telling me it's the wrong size. This is my time of year for selling and BUYING, but I can't do either with the new system.
Frankie Cat commented on Monday, November 21, 2016 5:52pm
@Christina Rollo, yeah, that's the 'white strip' I was talking about.
Patrick Durston commented on Monday, November 21, 2016 11:09pm
Why are the thumbnail previews on my main page using the least flattering pictures to advertise my products? They make my work look rubbish; I lose out on potential sales because of this! What happened to the standard art prints that displayed our products?

I didn't mention this in my last comment because I gave it the benefit of the doubt, but it's clear this site is still in need of repair.
Apatche commented on Tuesday, November 22, 2016 4:11am
This is a shocking update, i'm losing so much time in editing already edited images, and with all your new changes i need to re-edited but i can find a damn thing in my artist studio plus when i get to it i can even change a word in the artist comments, its gotten so bad now i've started swapped to redbubble...
Ralph S. Carlson commented on Wednesday, November 23, 2016 11:47am
Hmmm...I still have to sign out after each posting to Facebook or Twitter in order to get the thumbnail of one item to "let go" so the next one can be posted. It didn't use to be that way ...???
- M. commented on Wednesday, November 23, 2016 2:06pm
This update isn't working well for me at all. It takes ages for my work to appear on my page, like 1-2 hours, sometimes even a day. And I'm getting the feeling that even after they appear, that my followers don't see it, because I really barely get any hearts anymore, and it's never been this way. The uploads also don't show on the preview for the products quite often, which wastes a lot of time, because I have to try again and again until it works. The annoying thing about the whole thing is the demotivation that comes with it. I can't depend anymore on the site working properly, I can't trust that people are going to see it, everything takes too long, and I had to delete several artworks because I barely got any likes and it all started since this big update. I really think there's a delay between everything, because also when I check on the application, things don't appear from the people I follow but they appear on the website. And sometimes, artworks I deleted off my profile, stay on my application profile for days.. I don't know you guys, this is just a couple of points out of many, many, and I have already written you a lot. But it's such a pity this happening before the holidays.. I read that you stopped the old uploader because you want your server performance to stay optimal, but I've seen nothing but an enormous decline since then. I can't choose specifically planned timings to upload anymore, I can't use the appropriate tags, because there's so many bugs in the tagging system, I barely get included in your shop anymore, even if I have enough hearts.
I am very sad because I was so happy about being part of this, even with the little bugs, but now they have gotten super annoying, really wasting tons of time, and after every upload I have to get irritated and angry about something that's going wrong.. this can't be the way you're expecting your artists to stay excited and motivated about uploading their good work.
I understand that updates always have issues at the beginning, but this has been going on for quite a long time. And I'm not gonna get started on the iPhone app..
Please, you guys. Fix it fast. It's sad to lose the loyalty and excitement of your artists. I surely don't want to lose my devotion and happiness about being here.
MG-Studio commented on Wednesday, November 23, 2016 11:39pm
I think I'm gonna have to repeat the same things over and over again until it gets fixed.

- One of my pieces is still not showing up in my shop nor is it in my manage center. I can still only see it in just "My Posts". It's called "The Seeker", a photography piece that still seems to be stuck in purgatory and I can't reach it cause every time I click on it in "My Posts" it takes me to the homepage of S6.

- When I try to upload bigger products like for t-shirts or duvet covers and such, the preview doesn't show while it's uploading but instead has a little white box like you'd see in the corner of crashed pages or ones with errors. My art does upload eventually but that glitch is annoying to see cause it makes me think that it won't load or that there's an error, so sometimes I keep refreshing the page so that I can see the preview when loading but it never helps.

- Some products take too long to upload.

- I'd really love it if you guys can respond to us here at least once weekly instead of once in a month or two, cause it kinda feels like we're being ignored in between the times that you don't update us or answer our questions.
Ia Po commented on Thursday, November 24, 2016 3:43am
S6, could you make visible to the authors views / visits to their work? for understanding what is happening.
Bwiselizzy commented on Thursday, November 24, 2016 5:35am
It is still very very slow. If I upload a new image, then its not visible, so I can not position it well.
It takes really a long time for me to upload an artwork and put it on the products. Other websites who offer this are really 10 times faster.

If I post my work, it seems even after a few days invisible for the world.
I also get more likes when I use the old uploader. But that can be a coincidence...
Corrina Ulrich commented on Saturday, November 26, 2016 9:07am
My .png files no longer turn up with any transparency on shirts. When they're made will the white area be printed?
Frankie Cat commented on Sunday, November 27, 2016 10:39am
I have black bars going through my visible work. If I were a buyer, I sure would not wanting to be purchasing it!
Dr-Pen commented on Sunday, November 27, 2016 4:53pm
I'm having the same problem as Frankie Cat for a few of my products on my store page. Though it changes from time to time
Ia Po commented on Monday, November 28, 2016 12:52am
And this page (for example) https://society6.com/prints?sort=new or this page https://society6.com/pillows?page=1&sort=new does not show really new designs and all downloaded designs.


Jonah Makes Artstuff commented on Monday, November 28, 2016 5:53am
the lack of background is killing me.... now it takes me even longer to upload stuff. please hurry and fix
brenda erickson commented on Monday, November 28, 2016 2:08pm
I have deleted an art work but it is still showing up in My Society and under "recent work". This is a glitch. Just making you folks aware.
Mark Alder commented on Tuesday, November 29, 2016 9:08am
Kudos to the development team. Being older and set in my ways, I often find transitions difficult but I am overall,pleased with the new process. I do, however, miss one aspect of the old system where I could upload the various products simultaneously instead of one product at a time. Now I'm uploading the project groups (e.g. iPhone covers, greeting cards) separately which takes much more time. That being said, I'm probably missing something.
Linette No commented on Saturday, December 3, 2016 3:14am
I agree Frankie Cat, my store frontpage looks weird too :/
dima_v commented on Saturday, December 3, 2016 5:34pm
Please add image alignment tools to the product editor
Corner Croft commented on Saturday, December 3, 2016 6:23pm
Loving the new uploader! It motivates me to upload artwork again.
Ralph S. Carlson commented on Monday, December 5, 2016 2:49pm
Most things are working well. I use the Chrome browser, and most of my 200-plus files were posted before the upgrade woes. A couple I posted during the late troubles now display well and show incrementing promos as they should. I even -- with the new uploader -- unpublished a file I first posted years ago before I began getting many promos, updated some product options and republished the file(s) successfully. Within a day, the promos on the design more than tripled!

My one bugaboo, still, is that after posting to Twitter or Facebook, the photo file posted hangs in the system unless I log out and log back in to choose another item. I have tried multiple posting attempts on a second and third item, but always the first file showed up again. The log out/log in method has been the only solution. With the old system, it was possible to post any number of items to FB or Twitter, and the second or third or sixth or twelfth file always showed up: no previously-posted material hung in past its intended use. Is anyone else having the same problem?
Mellowcat commented on Monday, December 5, 2016 3:43pm
I am so disgusted with this site. Once again, thumbnails for two of my posts have magically duplicated themselves in my storefront. One thumbnail shows the correct number of likes/promotes, the duplicate shows zero likes/promotes. When a customer clicks on the zero likes/promotes thumbnail they are taken to the art prints page for the post WHICH SHOWS INCORRECT PRICES!! The problem posts are Silk Mandala Flower Sunburst Amethyst and Spring Cherry Blossoms. The duplicates do not show up in "Manage My Posts," so I can't delete them myself. CAN SOMEONE PLEASE FIX THIS???? It is very confusing for my customers, and this is the peak of the selling season. The more important question is: WHY DOES THIS KEEP HAPPENING??? There was a problem with this in my storefront for a while, but it cleared up (as magically as it had appeared) a couple of weeks ago. Now it's back.
Joke Vermeer commented on Tuesday, December 6, 2016 12:15pm
I think I have a problem with the keywords, when I type 'abstract' or 'mosaic' I cant submit it, I get a line that says 'subject already exists', this means that I cannot submit those two keywords which I think are important to describe my style.
Hope you can enlighten me!
PieTowel commented on Tuesday, December 6, 2016 3:30pm
S6, the art print image should be able to be applied to Framed, Canvas and Metal prints as similar products. Other products should have the same grouping as the old uploader as well.
MG-Studio commented on Wednesday, December 7, 2016 3:11am
Still waiting for some kind of a resolution for my artwork that seems to be stuck in limbo, one that I can only see in My Posts and nowhere else. It's a photography piece called The Seeker. I've been mentioning this for months now and still nothing is being done. If you guys can't make it appear in my manage center, then at least delete it.
Marina Scheinost commented on Wednesday, December 7, 2016 6:26am
I'm still not happy with the new uploader. If you want to make your images fit exactly, you need much more time to upload now. Some still do not upload at all. Don't ask me why.
Arletta Cwalina commented on Thursday, December 8, 2016 3:18am
Good question - why some (for example) metal prints can't be uploaded while they are exactly the same size and proportion as others? And also if I open few tabs to upload different products I get no upload result at all... and need to upload it again...
Ia Po commented on Saturday, December 31, 2016 5:23am
Hello. I tried to create a collection and it's terrible - most of the items can not be seen or displayed absolutely wrong - https://society6.com/ia_po/collection/gothic . Awful.
Can you fix it soon.

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